Compassly for healthcare providers

Who want to develop and retain their staff, ensure compliance with the best standards and to have a clear overview of training levels for board and CQC assurance.

The challenge for healthcare providers

Competencies are vital for healthcare

The effective clinical skills and knowledge of healthcare professionals are absolutely vital for the safe care of patients. Understanding the skill mix across the workforce, their progress in developing professionally and any areas that are falling behind is also essential in providing effective and efficient care. And supporting staff in their professional development underpins retaining a motivated and happy clinical team across the organisation.

Competencies are also where policy meets the real world – policies show intent, competencies show action. And if you don’t know if your clinical teams have the clinical skills stated in the policy, how can you say whether that policy is working?

Competencies are complicated

But there is a huge amount of complexity underpinning these vital competencies. There are hundreds of different competencies from a wide variety of sources, which need to be assigned correctly and consistently to thousands of nurses and other healthcare professionals. Staff turnover (permanent and temporary) means repeating this for hundreds of new joiners each year.

The competencies themselves are complicated – paper forms spanning tens or sometimes hundreds of pages for each person. Each has its own forms, rules and guidelines – challenging individually, impossible collectively.

Monitoring them is impossible

These paper forms make any form of monitoring competencies impossible. Completed and in-progress forms stay in folders in rows of shelves on hospital wards. There is no data to track progress, no way of understanding any of the underlying trends, no ability to see if progress is being made or the organisation is going backwards.

And given the scale of this all, even if you had the resources, this is no task for Excel. A hospital may have tens or even hundreds of millions of data points to report, track and monitor.

Competencies are not portable

Paper records also mean that competencies are not portable – they are physically anchored into those folders. So when staff move, their records struggle to move with them. This is a challenge within a hospital (cross-covering shifts), and an impossibility across different hospitals.

Hospitals are faced with an unenviable choice:

• Take every person’s word for it on their existing competencies
• Re-assess existing competencies for incoming staff

This is even worse for temporary staff; they can’t develop their competencies or bring evidence of their existing skills, so are forced to work at lower levels than their skills could allow.

Each hospital reinvents the wheel

Simultaneously across the country hundreds of different people are independently writing competency assessments for fundamentally the same skills. Even where competency standards have been published by external bodies, most are not in a form that can be directly used by healthcare providers, so assessment standards will need to be re-written.

And this reinvention doesn’t just come with the cost of wasted time, it comes with risk. No organisation will get this consistently right across all competencies, across the whole workforce.

Time and effort are wasted throughout

A great shame in all of this is the vital clinical time that is being wasted, throughout the process

• Time writing up manual competency assessments for all staff
• Time writing competency documentation, assessments, reports or plans – all for material that exists elsewhere already
• Time re-assessing existing competencies for new joiners (doubly-so, as this is time for both the manager and the new member of staff)
• Excess supernumerary time, for drawn-out and unmanaged induction of new staff
• Time wasted on repeated onboarding checks of temporary staff, in addition to underutilising their skills

There is inadequate assurance that patients are safe

Hospital leaders are left with no information or insight, and no assurance to provide patients, commissions or regulators. But this is vital information, and there are critical questions that are going unanswered

• Do the staff on each ward have the appropriate skills for the patient they care for?
• Where are staff learning and developing, and where are they being neglected?
• Which competencies have expired or need updating, and which staff need re-assessing?
• Which parts of the clinical skills are a teams strong at, and which do they struggle with?
• How are staff progressing through induction and becoming part of the numbers, and where are they being delayed as supernumerary?

How Compassly helps

Eliminate paper. Gain control.

With Compassly there are no more paper records - all assessments are completed and tracked within the app. Even historical competencies can be added - take a photo, upload a document or image and provide context.

Live reporting gives full insight into the skill mix of staff, progress being made across the hospital and areas where further support is needed - giving assurance and control back to leaders and other stakeholders.

Simple for staff

We’ve made Compassly incredibly easy for staff to use. It’s an intuitive app, with little or no training required.

You can install on your organisation’s mobile devices, staff can use their own, or the app can be accessed through the web (mobile or desktop). Staff can be added and assigned competencies in under a minute, with managers in full control.

This makes it easy to deploy across the whole organisation, and a joy (not a chore) for staff to use.

Support your staff in their professional development

Not all elements of staff job satisfaction can be easily influenced. But professional development can - staff who feel that they are progressing and developing their skills are more motivated, can deliver to their full potential, and are more likely to stay.

Compassly helps you understand where staff are progressing and support them in their professional development. It also ensures a consistent, fair approach to professional developments and standards across the whole organisation.

Competencies are portable

In Compassly, competencies stay with the individual and are portable across organisations. Any new team members bringing recognised competencies from other organisations using Compassly can automatically have them included in any Job Description assigned at your organisation.

Staff are motivated, knowing that they are working towards their own personal development, competencies that can stay with them throughout their careers. And you save time and wasted effort with repeated re-assessments.

Hugely configurable

Competencies in Compassly are built out of customisable, configurable components. Templates mean that common assessments or questions can be reused quickly and consistently, giving more complete data across all competencies. As an organisation on Compassly, you also have access to the full range of our powerful competency library authoring tools so you can build your own competencies.

And these competencies can be configured into unlimited combinations of competency-based Job Descriptions to ensure staff are easily and consistently assigned the right competencies to develop. Managers can then further adapt these Job Descriptions (within permitted constraints) to match each individual.

Standards can be shared

Not only are individual competency achievements portable, whole competency assessment standards are too. This helps avoid reinventing the wheel each time, and supports sharing best practice across the whole of healthcare.

Working with a neighbouring hospital, or as part of an Integrated Care System? Your competencies can be shared between the different organisations, helping staff work towards consistent standards across historical organisational boundaries.

More standards are being added to the system all the time, and we’re happy to support digitising of existing paper standards.